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How Often Do I Need ATM Repair And How Can I Avoid It?
September 23, 2021
As with most machines, it’s important to keep up on your ATM repair and maintenance to ensure that it’s functioning at a high level and won’t break down for your customers. Unfortunately, ATMs are probably unlike most other machines that you use in your business so it can be difficult to perform the maintenance and repairs yourself. You might not be aware of warning signs that your ATM could be headed to malfunction.
Our team at Hella ATMs wants to help with this so we’ve put together a short guide regarding ATM repair and maintenance.
Clean your machine
No matter what kind of machine it is, it’s going to operate better if it’s clean. Your ATM is no different. Moving parts don’t work well if dirt and dust get into points of contact. You must regularly clean out your ATM by wiping it down with a lint-free cloth or pressurized air. This will help to keep dust particles out of trouble areas. Pay special attention to the cash dispenser as the motor can get dirty and stop working properly, which will put your machine out of commission entirely.
Inspect for tampering
No matter where it is, card readers are always at risk of tampering. This is especially true with a card reader that’s not regularly monitored like a point of sale. ATMs and gas station pumps are at most risk of skimmers being placed by criminals because they’re often out of view of the person who maintains them. Regularly check your machine for tampering as you could lose the trust of your customers and you could potentially be held liable if credit or debit card information is stolen at your location.
Update software
Your home computer and an ATM have a lot more in common than you might realize. An ATM is nothing more than a computer installed in a cash machine. Like your home computer, your ATM operates on a software program that has security features and other functions that need to be updated. Make sure to check regularly to verify that your ATM’s software is updated so you get the latest security features offered by the software vendor. This will also ensure that the machine continues to run smoothly as bugs will regularly be fixed.
Check cameras and security features
Your ATM comes with certain built-in security features that need to be maintained. Check the function of the onboard camera and the integrity of door locks. This will ensure that you have the proper safety and security features that your machine needs to protect the contents as well as those around it. If you need a new camera or a lock that needs to be replaced, give us a call at Hella ATMs.
Get in touch for maintenance
Don’t let your ATM fall into disrepair. If you have an ATM that’s not working, you’ll miss out on opportunities to serve customers and bring in extra revenue. This is where our team at Hella ATMs comes in. We offer ATM repair and maintenance to keep your machine working and serving your customers. Give us a call today at 1-800-484-5752 or send a message using our contact form. If you’d prefer, you can send an email directly to info@hella-atms.com. We look forward to working with you and resolving any issues you might be having with your ATM.
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